“You Need Therapy”: American Airlines Told Employee to Stop Caring About Clean Planes—Now They’re Scrambling to Fix Cabins and Lost Trust
Part of the ‘premium pivot’ means paying attention to cabin maintenance and appearance, but that will entail a huge culture shift. One commenter explains just how much the airline is up against if they are to make this shift. This American Airlines employee says they were offered therapy for their insistence on getting aircraft clean between flights. Continue reading “You Need Therapy”: American Airlines Told Employee to Stop Caring About Clean Planes—Now They’re Scrambling to Fix Cabins and Lost Trust...
Part of the ‘premium pivot’ means paying attention to cabin maintenance and appearance, but that will entail a huge culture shift. One commenter explains just how much the airline is up against if they are to make this shift. This American Airlines employee says they were offered therapy for their insistence on getting aircraft clean between flights.
Continue reading “You Need Therapy”: American Airlines Told Employee to Stop Caring About Clean Planes—Now They’re Scrambling to Fix Cabins and Lost Trust...
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