View from the Wing

Delta Abandons Austin Border Route As Policy Change Gut...

Some of the routes Delta has been running have been 'intra-Texas' flights that s...

American Airlines Issued A $100,000 Refund By Mistake—N...

Will they be bankrupted by this American Airlines mistake? What's it going to d...

Five Years Without a Raise: How Sara Nelson Failed Flig...

Flight attendants union head Sara Nelson was the guest on the Airlines Confident...

American Airlines Refunded Passenger $100,000 By Mistak...

An American Airlines customer bought a $1,000 ticket and later refunded it. Amer...

Venezuelan Gold, Pandemic Bailout Cash, And A Spanish A...

An investigations has found that Venezuelan state gold was laundered by blending...

Why American Airlines Regional Jets Are Becoming the Be...

A roundup of the most important stories of the day. I keep you up to date on the...

Air Tahiti Nui Is Handing Out Free Elite Status—But Onl...

Maybe it’s unlikely that you’ll need Air Tahiti Nui elite status? But this one i...

American Airlines Finally Testing Free WiFi—And It May ...

In 2012 I wrote that wifi would eventually be free, once there was enough bandwi...

American Airlines Net Promoter Score Collapse: Flyers A...

It's people who fly the most who (1) understand the difference in product [they ...

‘Paying Platinum Fees For This?’ We Need To Talk About ...

We need to talk about the decline in American Express Centurion lounges. They we...

Southwest’s Free Bags Are On The Chopping Block – Execu...

No checked bag fees has been a sine qua non of Southwest Airlines. Customers cho...

Tired of Hotels Ignoring Late Check-Out? This Guest’s M...

A roundup of the most important stories of the day. I keep you up to date on the...

Leaked: Delta’s Next Big Route—Atlanta To Marrakech Set...

Delta Air Lines will be announcing new service from Atlanta to Marrakech, Morocc...

Lufthansa Abandons Loyalty: Customers Lose Perks And Pa...

British Airways just treated its high-flyers like a bunch of proper numpties, sa...

Passenger Turns United Business Class Seat Into Persona...

A roundup of the most important stories of the day. I keep you up to date on the...

$54 Billion Heist: Two Airline Insiders Picked Taxpayer...

This week's guest on the Airlines Confidential podcast was flight attendants uni...

A Gaza Resort & Casino? Trump’s Wild Proposal Follows C...

President Trump shared a vision of peace in the Mideast that's jarring for some ...

‘The Point Of Flying Is To Get Somewhere Quickly’ Yet E...

Starting May 1, American Airlines is going to start boarding planes earlier. Th...

Booked a Marriott Stay? Check Again and You Might Save ...

A roundup of the most important stories of the day. I keep you up to date on the...

Why American Airlines Thinks Its New Bag Tag Is Worth $...

I feel like American could invest in just offering this to all members who reach...

American Airlines Will Pay You Up To 5,000 Bonus Loyalt...

American Airlines is running a promotion that should be available in most accoun...

5,600 JetBlue Miles For Just 1,000 Capital One Points—G...

You can transfer 1,000 Capital One points into 5,600 JetBlue TrueBlue points rig...

Passenger Trapped In Lavatory Delays American Airlines ...

A passenger on board the 24 year old Embraer 145 regional jet (registration N653...

Trump’s $5 Million ‘Gold Card’: A Fast Track To U.S. Ci...

The new proposal is being called the Trump Gold Card or Trump Visa but of course...

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