Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service
With all the talk of AI, ChatGPT and more, I’m often asked when interviewed, What’s changed in customer service? My answer is accurate: Nothing! For thousands of years – actually about 3,775 years – when customers have had a problem or question, the...
With all the talk of AI, ChatGPT and more, I’m often asked when interviewed, What’s changed in customer service? My answer is accurate: Nothing! For thousands of years – actually about 3,775 years – when customers have had a problem or question, the...
