Hospitality Net: Latest Industry News

Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

With all the talk of AI, ChatGPT and more, I’m often asked when interviewed, What’s changed in customer service? My answer is accurate: Nothing! For thousands of years – actually about 3,775 years – when customers have had a problem or question, the...

Mar 12, 2025 - 16:13
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Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service
With all the talk of AI, ChatGPT and more, I’m often asked when interviewed, What’s changed in customer service? My answer is accurate: Nothing! For thousands of years – actually about 3,775 years – when customers have had a problem or question, the...
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