View from the Wing

Southwest Airlines Promo: Take 2 Flights Now, Fly With ...

This is a pretty good offer for Southwest and for customers. They'll give you a...

How Travel Portals Fail: The Brutal Truth Of Botched Re...

Bilt Rewards Vice President Richard Kerr wrote up an in-depth explanation of tra...

Platinum Status And 170,000 Points: IHG’s New $99 Credi...

For several years the IHG One Rewards Premier Credit Card from Chase has offered...

Ryanair CEO Got A Taxi License So He Could Skip Traffic...

A roundup of the most important stories of the day. I keep you up to date on the...

Rudest Flyer Yet? Passenger’s Feet Ruin American Airlin...

An American Airlines passenger removed their shoes and propped both of their soc...

JetBlue’s Triumphant Return: Capital One Revives U.S. A...

Capital One has added JetBlue TrueBlue as a miles transfer partner. JetBlue had...

‘We Were Hanging Like Bats’: Passenger Recounts Harrowi...

A passenger is speaking out about their experience on Monday's Delta Air Lines f...

Inside Delta’s Harrowing Toronto Evacuation: Video From...

A flight attendant helps push passengers through the plane's emergency exit, whi...

First-Ever Mass Layoff Coming, As Southwest Airlines Sl...

I wrote on Sunday that there were murmurs of layoffs in the offing at Southwest ...

Delta Flight Crashes In Toronto: Plane Lands Upside Dow...

Delta Airlines flight 4819 from Minneapolis to Toronto appears to have been invo...

From $1,100 to $238: How I Really Cut Lap Infant Ticket...

What would you say if I told you that you could negotiate the price of a lap inf...

From 10 Hour Flights To 4: How Looser Regulations And M...

If regulations are changed to allow for supersonic flight over land while contro...

US Airlines Mandate Shared Hotel Rooms for Trainee Flig...

A roundup of the most important stories of the day. I keep you up to date on the...

Here’s How To Turn Around The Poor Service Culture At A...

Always and everywhere poor service delivery is because of management not because...

‘No DoorDash, No Leftovers, No Exceptions’ This Marriot...

A Marriott Courtyard has a sign posted on every floor that 'outside food and dri...

Unconfirmed Reports: Southwest Airlines Mulls JetBlue P...

Southwest Airlines and JetBlue rumors have been swirling all weekend. It's not ...

Locked Lavatories and Unyielding Turbulence: United Air...

Passengers had been told after takeoff that "they would not be permitted to leav...

Amex Centurion Lounge Received One Of Five Worst Health...

Most of the time, I wonder what the lines to get into Centurion lounges do to br...

Inside Bilt’s Disruptive Play: CEO Ankur Jain Details T...

What Bilt has done is found a way to solve the distribution problem. Card compa...

‘Flight Attendant Jumpseat Attached To The Lavatory’ – ...

They want to cram in as many passengers as possible. Every inch that's used for...

‘No DoorDash, No Leftovers, No Exceptions’ Marriott Cou...

A Marriott Courtyard has a sign posted on every floor that 'outside food and dri...

Bilt Rewards’ New Café: Great Coffee—But Did They Miss ...

Bilt Rewards has opened a cafe on the ground floor of their headquarters. It of...

Southwest Airlines Reveals New Card Perks With Assigned...

Southwest Airlines is trying to tailor their product to get customers to spend m...

Inspection Fail: Amex Centurion Lounge Received One Of ...

Most of the time, I wonder what the lines to get into Centurion lounges do to br...

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