Retail store policy changes require strategy, communication, associate understanding
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and if they don’t understand or believe in a rule, customers won’t either.
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and if they don’t understand or believe in a rule, customers won’t either.
