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Rent the Runway rethinks customer service approach

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO Jennifer Hyman.

Apr 17, 2025 - 16:00
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Rent the Runway rethinks customer service approach

Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO Jennifer Hyman.

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