Opinion: Health plans need to take accountability for a broken system
“The health care industry is at a breaking point. Patients — health plan customers — feel unheard, undervalued, and exploited,” writes Michael Waterbury.
For decades, I was a cog in the machine, part of a health care system that has drifted far from its original mission — to care for people. I worked tirelessly at the top health care organizations, including UnitedHealthcare and Magellan.
Ultimately, I was driven by the demands of the system, rationalizing success through stock options and promotions, even as I was forced further away from the patients whose well-being was supposed to be at the center of it all.
