Artificial Incompetence: An Undesirable Version of AI and Other CX Risks

I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artific...

May 28, 2025 - 13:15
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Artificial Incompetence: An Undesirable Version of AI and Other CX Risks
I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artific...