5 things not to miss at the 2025 Retail Technology Show

One of the most electric events on the global retail calendar is about to land in London once again. The Retail Technology Show 2025 lands at the ExCeL next week, promising two days of unmissable insights, innovation, and inspiration for every corner of the retail ecosystem.

Whether you’re driving decisions in IT, eCommerce, payments, marketing, loss prevention, finance, supply chain, operations, HR, or security, this is the show where game-changing ideas meet real-world applications – and where trailblazing retail leaders set the pace for the year ahead.

Here’s your ultimate cheat sheet to the five standout things you simply can’t afford to miss:

1. Trading Fundamentals in 2025 – How tech became retail’s best frenemy

2nd April | 15:15 – 16:00 | Magnificent Stage

Technology might be the retail sector’s greatest asset – or its biggest headache. In this headline session, Helena Knightley, global trading domain product owner at footwear giants Dr Martens, breaks down the lessons from peak 2024 and shares what modern trading fundamentals look like across geographies, channels, and segments. Expect sharp analysis, practical strategies, and a candid look at how retailers can navigate a world where tech is both a lifesaver and a landmine.

2. The BIG Retail Party – Carnival vibes, cold drinks and big wins

2nd April | 16:30 – 18:00 | Carnival Wonderland

When we say don’t miss the party, we mean it. Sponsored by PMC, this year’s BIG Retail Party is the show’s unofficial heartbeat: live music, surprise entertainment, networking that actually matters – and yes, drinks will be flowing. It’s also where the Innovation Award winners will be revealed, making it the perfect blend of celebration and inspiration. Bring your whole team and soak up the carnival atmosphere – this is one of retail’s biggest night out.

3. A fireside chat with Joe Wicks MBE – The Body Coach talks business, tech and tenacity

2nd April | 11:40 – 12:10 | Keynote Stage

From YouTube workouts to the boardroom, Joe Wicks MBE has become a household name by making health and fitness accessible for millions. In this exclusive fireside chat, the author, investor, and social media powerhouse opens up about entrepreneurship, building a digital-first brand, and what retail can learn from the power of authenticity and resilience. If you’re leading a brand, managing a team or building your own empire – this one’s for you.

4. 400+ trailblazing exhibitors – From payments to AI and everything in between

Every aisle at RTS 2025 is packed with innovation. With over 400 exhibitors showcasing the latest in retail tech, from AI and analytics to in-store experience and next-gen payments, there’s inspiration around every corner. Expect tech giants and rising disruptors alike – from BT Group and PayPal, to Instacart, Zebra, Epson, Acopia, Juniper, and FreedomPay. If you’re hunting for the next breakthrough solution, this is where you’ll find it.

5. Maria Hollins, CEO of Ann Summers – On transformation, tech and leadership

2nd April | 15:15 – 16:00 | Keynote Panel

After leading one of retail’s most compelling turnaround stories, Maria Hollins takes the keynote stage to explore what great retail leadership really looks like in 2025. From digital transformation to empowering people, her vision of what’s next is bold, practical and fiercely relevant. Joined by other top execs, this session promises insight for everyone from the boardroom to the shopfloor.

The show runs from 2–3 April 2025, and it’s worth the visit. Retail Gazette will be taking in the event in full force, so if you want to come and join in on the fun, check out this link for more info.

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