Measuring CSAT: Why it matters and how to manage and improve it

In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential f...

Apr 9, 2025 - 09:57
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Measuring CSAT: Why it matters and how to manage and improve it
In the hospitality industry, KPIs and metrics play a crucial role in evaluating and improving business performance. Metrics like occupancy rates, Online review scores, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) are essential f...