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Customer Experience in Hospitality: From Service to Scenario
What Gets Remembered More Than Just the Pillows? In today’s hospitality landscape, customer experience goes far beyond “friendly staff” and a “comfortable bed.” Guests no longer seek just rest—they want to feel like they’ve stepped into a personaliz...
What Gets Remembered More Than Just the Pillows? In today’s hospitality landscape, customer experience goes far beyond “friendly staff” and a “comfortable bed.” Guests no longer seek just rest—they want to feel like they’ve stepped into a personaliz...
