DLM Customer Excellence Manager appointed

Demelza Prothero has been appointed DLM (Distress Load Management) Customer Excellence Manager by total supply chain solutions provider Oakland International.

With 17-years’ experience gained from within retail and the high-end commercial equipment and domestic appliance sectors, Demelza brings a wealth of senior level experience to the role.

Said Demelza: “I’m excited to bring a fresh pair of eyes to Oakland International and hope to encourage our team to go beyond expectations and push boundaries, whilst developing our DLM processes further through the introduction of the latest technologies that enhance and improve customer engagement.”

Oakland International’s DLM service is a BRCGS-accredited and EHO-approved solution designed to help businesses manage compromised food loads efficiently while reducing waste.

Operating 24/7 from their dedicated Midlands facility, Oakland’s DLM service addresses distress loads caused by issues such as contamination, temperature abuse, or transit damage. Operators can access same-day or next-day treatment, minimising losses. Clients can attend on-site to verify the recovery process and receive certification of destruction. The service enjoys an impressive average recovery rate of 85% of product.

Added Demelza: “Oakland’s DLM service is a game-changer for the food supply chain industry, safeguarding brand integrity, reducing costs, and advancing environmental sustainability. I’m proud to be part of this exceptional team, delivering a service that makes a real difference.”The post DLM Customer Excellence Manager appointed first appeared on Warehouse & Logistics News.