Forbes - Retail

Can AI With A Human Touch Help Restore Confidence In Customer Service?

A simple question, but one for the ages: What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer?

Jun 3, 2025 - 11:45
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Can AI With A Human Touch Help Restore Confidence In Customer Service?
A simple question, but one for the ages: What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer?
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