BEUMER Group expands Customer Diagnostic Centre

BEUMER Group has added a host of new options for customers of its data-driven diagnostic services, which have proved exceedingly successful since their launch at LogiMAT last year. The BEUMER Customer Diagnostic Center (CDC) holds a knowledge base of 60,000 diagnostic cases and is continuously analysing more than 6,000 diagnostic models. This year, BEUMER Group was showcasing new services under the motto “Your Partner of Choice” at LogiMAT 2025. Chief among the new developments is the 24/7 CDC Monitoring Center that analyses anomalies and trends across diagnostic models developed by the BEUMER diagnostic experts, so emerging issues that could impact productivity can be spotted even earlier. The CDC has also added new services that can further improve customers’ cyber security and predictive maintenance capabilities, based on real-time data from their operations.

“The new services have been developed to meet ongoing requirements for better data security and diagnostic capabilities in logistics and e-commerce operations,” explains Merete Hoe, Director of the CDC for BEUMER Group. “Analysing and interpreting data is a complex and resource-intensive task and requires a great deal of investment, which can detract from your core business. BEUMER’s Customer Diagnostic Center provides a trusted data analytics resource for businesses of all shapes and sizes. Our powerful setup with efficient real-time data collection and diagnostic experts can anticipate issues and act proactively — remotely and on-site — to ensure operational performance is continuously optimised. Customers can sign up for an individual service or any combination of services to build a tailored data support package for their business and their budget.”The post BEUMER Group expands Customer Diagnostic Centre first appeared on Warehouse & Logistics News.