UK retailers boost customer service performance with surge in WhatsApp and Live Chat adoption – up 71%
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Global customer engagement firm CM.com reveals Britain’s top retailers are enhancing their customer service offerings driven by a rise in WhatsApp usage and chatbot integration. In an audit of the customer service performance of the UK’s top retailers, CM.com found that retailers employing WhatsApp channels for customer service dramatically outperform their competitors when it comes to the […] If you want more information Retail Times get in touch! Retail Times - Retail Times | Retail News | Free Retail News
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!
Global customer engagement firm CM.com reveals Britain’s top retailers are enhancing their customer service offerings driven by a rise in WhatsApp usage and chatbot integration. In an audit of the customer service performance of the UK’s top retailers, CM.com found that retailers employing WhatsApp channels for customer service dramatically outperform their competitors when it comes to the […]
If you want more information Retail Times get in touch! Retail Times - Retail Times | Retail News | Free Retail News
