Skift

Hyatt Cuts 30% of its U.S. Customer Service Staff

Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.

Jun 24, 2025 - 04:10
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Hyatt Cuts 30% of its U.S. Customer Service Staff
Skift Take: Hyatt didn't say if AI tools would be used to replace the employees, but hotels are increasingly turning to AI to handle customer service and back-office tasks.

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