The human touch really counts for luxury customer service says survey

​As businesses race to introduce AI into their customer services, a new study suggests they should’t underestimate the human touch with “an emotive experience unlocking repeat purchasing and more revenue”.

May 2, 2025 - 02:25
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The human touch really counts for luxury customer service says survey
​As businesses race to introduce AI into their customer services, a new study suggests they should’t underestimate the human touch with “an emotive experience unlocking repeat purchasing and more revenue”.