Patient Messaging Declines After E-Billing, but Clinician Workload Persists
Looking to limit unnecessary office visits, more patients began relying on online portals for their medical questions during the COVID-19 pandemic, which has since led to an elevated volume of messages. The influx has created a greater burden for clinicians, often requiring responses outside of regular working hours.
Looking to limit unnecessary office visits, more patients began relying on online portals for their medical questions during the COVID-19 pandemic, which has since led to an elevated volume of messages. The influx has created a greater burden for clinicians, often requiring responses outside of regular working hours.
