Research shows that human experiences could unleash £100 more per customer service enquiry
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Ventrica has revealed the revenue benefits for brands that invest in providing emotive customer experiences (CX) that consumers want. The company commissioned OnePoll to survey over 2,000 UK consumers and found that over the last 12 months, only 4 per cent of positive experiences were delivered by AI and only 18 per cent were a […] If you want more information Retail Times get in touch! Retail Times - Retail Times | Retail News | Free Retail News
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!
Ventrica has revealed the revenue benefits for brands that invest in providing emotive customer experiences (CX) that consumers want. The company commissioned OnePoll to survey over 2,000 UK consumers and found that over the last 12 months, only 4 per cent of positive experiences were delivered by AI and only 18 per cent were a […]
If you want more information Retail Times get in touch! Retail Times - Retail Times | Retail News | Free Retail News
