Co-op hit by cyberattack
Co-op has become the latest retailer to be hit by a cyber attack, with the business losing access to all its virtual desktops.
Co-op has become the latest retailer to be hit by a cyber attack.
Some of the convenience store chain’s back-office systems and call centre services were breached over the weekend, Retail Gazette has learnt.
It is understood that the business lost access to all its virtual desktops but there has been no data breaches.
The retailer said the challenges were still ongoing but assured that there was no impact to any of its stores or funeral homes.
Co-op said it had taken a range of measures to protect its systems including shutting down of some business services for teams running stores and its legal services division.
A spokesperson for Co-op told Retail Gazette: “We have recently experienced attempts to gain unauthorised access to some of our systems.
“As a result, we have taken proactive steps to keep our systems safe, which has resulted in a small impact to some of our back office and call centre services.
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“All our stores (including quick commerce operations) and funeral homes are trading as usual.
“We are working hard to reduce any disruption to our services and would like to thank our colleagues, members, partners and suppliers for their understanding during this period.
“We are not asking our members or customers to do anything differently at this point. We will continue to provide updates as necessary.”
It comes as M&S is suffering from supply issues as it struggles from the fallout of a ransomware attack over the Easter Bank holiday.
The retail giant was unable to take contactless payments and was forced to suspend all online orders last week as part of its “proactive management” of the incident.
Hacking group Scattered Spider has been named in connection with the ongoing M&S cyberattack. It is unclear whether the retailer was or is being held at ransom.
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