‘Being On Time Is Just Table Stakes’: American Airlines Tells Staff It Has To Improve To Finally Win Customer Loyalty
In many ways I'm more excited for American Airlines than I have been at any time in the last dozen years. But a lot has to come to fruition to move from quick wins to sustainable improvement that translates into customer preference and economic performance. Still, this represents a huge shift in mindset from where the airline seemed to be a year ago. Continue reading ‘Being On Time Is Just Table Stakes’: American Airlines Tells Staff It Has To Improve To Finally Win Customer Loyalty...
In many ways I'm more excited for American Airlines than I have been at any time in the last dozen years. But a lot has to come to fruition to move from quick wins to sustainable improvement that translates into customer preference and economic performance. Still, this represents a huge shift in mindset from where the airline seemed to be a year ago.
Continue reading ‘Being On Time Is Just Table Stakes’: American Airlines Tells Staff It Has To Improve To Finally Win Customer Loyalty...
