The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships
Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust. Automation can do a lot, but it’s the people behind the scenes who turn a good experience into a great one.
Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust. Automation can do a lot, but it’s the people behind the scenes who turn a good experience into a great one.
