JetBlue, Delta, and Southwest Lead in Passenger Satisfaction, Despite Airline Industry Headwinds, J.D. Power Finds
The J.D. Power 2025 North America Airline Satisfaction Study shows a slight improvement in overall passenger satisfaction, despite the airline industry facing economic challenges. This is largely attributed to the decline in ticket prices and passenger volume. JetBlue Airways, Delta Air Lines, and Southwest Airlines were ranked highest in customer satisfaction in their respective segments.
The J.D. Power 2025 North America Airline Satisfaction Study shows a slight improvement in overall passenger satisfaction, despite the airline industry facing economic challenges. This is largely attributed to the decline in ticket prices and passenger volume. JetBlue Airways, Delta Air Lines, and Southwest Airlines were ranked highest in customer satisfaction in their respective segments.
