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Starbucks employees say a popular order 'hack' may actually be delaying your coffee
Some Starbucks customers are trying to get orders faster by placing them through the app when they're already in the drive-thru.
Photo by Jason Whitman/NurPhoto via Getty Images
- Some Starbucks customers are using the chain's mobile app to try to get faster drive-thru service.
- But Starbucks store employees say it just makes their job more difficult.
- The habit also points to improvements that CEO Brian Niccol could make as he attempts a turnaround.
Starbucks baristas have a request for customers: Stop pulling into the drive-thru, then ordering coffee through the app and asking for it a minute later.
Starbucks provides customers who order through the app an estimated time when their order will be ready. They can also designate whether they want to pick up their order through the drive-thru or in-store while ordering, though Starbucks employees told Business Insider that many customers don't appear to pay attention to those options.
Still, some Starbucks customers appear to think that hacking the system by placing their order through the app when they're about to pull into the drive-thru — or when they're already waiting in line — will get them their Venti pistachio lattes faster and mean less waiting.
@antwandabarista Hop in and make your drink
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